Contact Us
Product information, technical support and institutional quotations
Get in touch
Email info@peptralabs.com for product information, Certificate of Analysis requests, bulk quotes, institutional purchase orders or technical questions. One address reaches the whole team. For a quick question you can also write to us on WhatsApp: +44 7414 022988.
Support hours
Monday to Friday, 09:00-18:00 Europe/Sofia
First reply
Within 24 hours on business days
Languages
English, Spanish, Romanian
Merchant
Nexus Research Laboratories EOOD, Sofia, Bulgaria
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Why research labs choose Peptra Labs
Purity data per batch
Batch-level Certificate of Analysis information shows the purity result and the batch number printed on the vial, kept accessible for audit.
EU dispatch
Shipped within the European Union with tracking supplied after handover to the carrier.
Research-use compliance
Supplied as Research Use Only. Institutional invoicing with VAT details on request.
Named counterparty
A registered legal entity stands behind every order, not an anonymous storefront.
Before you write
Two things make a reply faster: your order number if the question concerns an existing order, and the batch number printed on the vial if it concerns a specific lot. Most questions about a shipment can be answered immediately with those two references.
Institutional and bulk enquiries
Send the compounds, quantities, delivery address and any procurement reference your institution requires. We reply with a formal quotation that can be attached to your internal approval process. If you need batch records for an audit, send the order number and the batch number from the vial label and we will send the available record.
Find an answer faster
Before you contact us, check whether your question is already answered on the site:
Where is my parcel?
The tracking number is in your shipping email. Track Order explains each step from payment to delivery.
Payment and delivery
Payment methods, cash-on-delivery countries, delivery times and the free-shipping threshold are on Payment and Shipping.
Batch records
Look up the batch number from your vial in the Lab Reports archive and open the laboratory’s own report.
Everything else
Ordering, shipping, documentation and invoices are covered in the FAQ.
Email the team
Product information, technical support, Certificate of Analysis requests and quotations.