Track Order
Track your order
Once your order ships, you receive a tracking number by email. You can also view real-time tracking in your account dashboard under Order History.
If you checked out as a guest, use the tracking link in your shipping confirmation email. For any tracking issue, contact info@peptralabs.com with your order number.
From order to delivery
- Order placed: the order confirmation arrives by email straight away.
- Payment confirmed: Open Banking and crypto payments are confirmed by the payment provider; a bank transfer counts once it reaches our account. Cash-on-delivery orders go straight to preparation.
- Parcel on its way: when the parcel leaves the warehouse you receive a shipping email with the tracking number and a button that opens the courier’s tracking page.
- Delivered: standard tracked shipping takes 2-5 working days. Once the courier confirms delivery, the order is marked as completed and you receive a final email.
Where to find your tracking number
- In the shipping email. If you cannot find it, check your spam or promotions folder.
- Ordered as a guest: the link in our emails opens your order page without logging in.
- Ordered with an account: in My account, open Orders and then the order; the shipment details show the carrier, the tracking number and the dispatch date.
If tracking stops updating
If tracking has not moved for several working days beyond the expected delivery time, email info@peptralabs.com with your order number. We open an enquiry with the carrier, and if the carrier confirms the parcel as lost we arrange a replacement shipment or a refund of the order, at your choice.
Changing or cancelling an order
An order can be modified or cancelled within 2 hours of being placed; after that it enters processing and can no longer be changed. Write to info@peptralabs.com or on WhatsApp at +44 7414 022988 as soon as possible, with your order number.
Delivery times, costs and payment methods are explained on Payment and Shipping; other questions are answered in the FAQ.