🚚 Free EU & UK shipping over €300🎁 10% OFF first order - code LAUNCH10🧪 Purity tested by batch where applicable📋 CoA available where applicable

CONTACT US

Why research labs choose Peptra Labs

Purity data where available

Batch-level Certificate of Analysis information shows purity testing and the batch number printed on the vial where applicable. We keep available CoA information accessible for audit and internal audit needs.

EU warehouse, fast turnaround

Orders confirmed by 14:00 Europe/Bucharest ship the same business day where stock and payment status allow. Romanian destinations typically arrive in 1-2 business days; EU Schengen in 2-5; UK and Switzerland in 3-7 including customs. Tracking is sent after handoff.

Research-grade compliance

Products are supplied as Research Use Only (RUO) per FDA, EMA, and IVDR frameworks. Bulk SDS packs, institutional invoicing with VAT details, and citation-format documentation are available for academic and industry research customers.

How to reach us

Primary contact

info@peptralabs.com - all customer support, technical questions, COA requests, and bulk-quote inquiries. Response window: under 24 hours on business days (Monday-Friday), Europe/Bucharest time. Replies come from the same address you'd write to, so you can keep the thread.

Contact form

The form below routes to the same inbox. Use it if you prefer not to expose your email address, or if you want to attach an order number to speed up the lookup. We do not run live chat or phone support - everything is handled by the team via email so we keep a written record of every interaction for traceability.

Languages supported

English, Romanian, and Spanish. The team checks the inbox throughout the business day in all three languages; replies come in the language you wrote in.

Response time and what to expect

First reply within 24 hours during business days (Monday-Friday, 09:00-18:00 Europe/Bucharest). Weekends and Romanian public holidays push the window to the next business day. For order issues that need shipping intervention (damaged parcel, wrong address, missing tracking), reply within 4 business hours during the working window. Complex technical questions (custom synthesis, bulk pricing, regulatory clarifications) may take up to 2 business days as they involve coordination with QC and operations.

Response time: < 24 hrs

Email: info@peptralabs.com

We typically respond within 24 hours during business days.

Common contact questions

I sent an email and haven't heard back+

Check your spam folder first - replies sometimes land there if you've never written to info@peptralabs.com before. If 24 business hours have passed and there is no reply (or spam folder hit), resend with 'URGENT' in the subject line - we re-prioritise the inbox at 09:00 and 14:00 Bucharest time.

Can I request a custom peptide synthesis?+

Custom synthesis (modifications, novel sequences, larger scales) is available on request. Email info@peptralabs.com with: sequence, requested modifications (acetylation, amidation, biotinylation, fluorescent tags), purity target, scale (mg or grams), and timeline. Lead time is typically 4-6 weeks. Minimum order quantities apply.

Do you work with academic / institutional accounts?+

Yes. We supply academic labs, contract research organizations (CROs), and biotech companies globally. Institutional invoicing with VAT details, purchase order processing, NET-30 terms for verified accounts, and bulk SDS packages are available. Reach out to discuss recurring-order arrangements.

Can you supply documentation for grant audits?+

Yes. We can provide research-use letters, batch authentication letters with QC manager signature, full COA archives, SDS bundles, and invoices reformatted for specific institutional templates. Email info@peptralabs.com with the audit context and required format.