RETURNS & REFUNDS

1. Return Eligibility

Returns are accepted only under the following conditions:

• Product arrived damaged during shipping
• Product is defective or does not meet stated specifications
• Wrong product was shipped
• Return request is made within 7 days of delivery
• Product packaging is unopened and intact (except for inspection of damage)

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team within 7 days of receiving your order
• Provide your order number and detailed description of the issue
• Include photos of the damaged or defective product (if applicable)
• Wait for return authorization before shipping the product back
• Ship the product using the provided return label

3. Refund Timeframe

Once we receive and inspect your returned item:

• Inspection is completed within 3-5 business days
• Approval notification is sent via email
• Refund is processed to original payment method within 7-10 business days
• Credit card refunds may take additional 3-5 days to appear on your statement

4. Exceptions & Non-Returnable Items

The following items cannot be returned:

• Products with opened or tampered packaging
• Custom or special order items
• Products purchased on clearance or final sale
• Items damaged due to improper storage or handling by the customer
• Returns requested after the 7-day window

5. Exchanges

We offer exchanges for defective or damaged items only. If you receive a defective product, we will ship a replacement at no additional cost once the return is processed and approved.

6. Shipping Costs

Return shipping costs are handled as follows:

• We cover return shipping for damaged or defective items
• Customer is responsible for return shipping if the return is not due to our error
• Original shipping charges are non-refundable