SHIPPING AND RETURNS POLICY
EU Shipping Information
We ship our orders from the EU. Parcels to EU/Schengen countries are not subject to customs and duty fees. However, it is necessary to be in compliance with the relevant legislation of your country regarding import of peptides and notify us of any restrictions.
Once we dispatch your order, we will provide you with a unique tracking number and a link to check your order's progress.
EU orders are usually delivered in 2-7 business days. International delivery times vary between 7-21 business days depending on the destination. Please note that once your order has shipped, we have no control over delays, so we cannot guarantee exact arrival times.
Delivery Times
| Country | Standard | Express |
|---|---|---|
| Romania | 1-2 days | 1 day |
| Germany | 2-3 days | 2 days |
| France | 3-4 days | 2-3 days |
| Netherlands | 3-4 days | 2 days |
| Italy | 3-4 days | 3 days |
| Spain | 4-5 days | 3 days |
| United Kingdom | 3-5 days | 3 days |
| United States | 5-10 days | 4-6 days |
| Rest of EU | 2-5 days | 2-3 days |
| International | 7-21 days | 5-10 days |
Shipping Costs
| Destination | Standard | Express |
|---|---|---|
| Romania | €5.00 | €12.00 |
| EU Countries | €8.00-15 | €20-30 |
| United Kingdom | €15.00 | €25.00 |
| United States | €20.00 | €45.00 |
| International | €25.00+ | €50.00+ |
Free shipping on orders over €150 within EU
Returns Policy
Goods can only be returned if they are defective. Due to the specific nature of our products, we cannot accept returns of non-defective items. If you receive a defective product, please contact us at [PLACEHOLDER_EMAIL] within 14 days of delivery.
We will refund the purchase price including shipping costs for defective items. Items must be returned in their original packaging.
Packaging & Safety
All orders are shipped in temperature-controlled packaging to ensure product integrity. Peptides are shipped with cold packs during warm months.