ORDER TRACKING
Track Your Order
Enter your order number and the email used at checkout to check status, view your shipping carrier, and follow your package in real time.
Estimated delivery times
All orders ship from our EU warehouse within 1 business day of payment confirmation. Transit times below are typical for carrier-tracked parcels and exclude weekends and public holidays.
| Region | Standard | Express |
|---|---|---|
| Romania | 1-3 business days | 1-2 business days |
| EU (Schengen) | 2-5 business days | 1-3 business days |
| United Kingdom | 3-7 business days | 2-4 business days |
| Switzerland & Norway | 4-7 business days | 2-4 business days |
| Rest of world | Not currently shipped | On request |
How delivery is assigned
We choose the tracked delivery option best matched to the destination, parcel type, and current service quality. The tracking URL in the confirmation email opens the assigned provider portal directly.
We choose the tracked delivery option best matched to the destination, parcel type, and current service quality. The tracking URL in the confirmation email opens the assigned provider portal directly.
Tracking FAQ
How long does shipping take?+
Domestic Romanian orders typically arrive in 1-2 business days. EU Schengen orders take 2-5 business days. UK and Switzerland take 3-7 business days due to customs. All times exclude weekends and bank holidays.
What if I don't receive my parcel?+
First, check the tracking link in your shipping confirmation email - sometimes the carrier leaves a notice card if no one was home. If 48 hours past the expected delivery window have passed without progress, email info@peptralabs.com with your order number and we'll open a carrier inquiry the same business day.
How can I change my shipping address?+
If your order has not yet shipped (status: 'Processing'), email info@peptralabs.com immediately with your order number and the corrected address. Once the parcel is in the carrier's network, address changes are no longer possible from our end - you would need to contact the carrier directly via their tracking portal.
I received a tracking number but it shows no updates+
Carriers typically register the first scan within 12-24 hours of pickup. If 48 hours have passed with no carrier scan, contact us so we can verify the parcel was collected and not lost at the handoff stage.
Do I have to sign for the parcel?+
Some tracked delivery options require a signature on delivery. Others may leave the parcel in a safe place or with a neighbor, depending on local practice. If you need contactless or specific delivery, mention it in the order notes at checkout.
What does the order status mean?+
'Processing' = payment confirmed, parcel being prepared. 'Shipped' = handed to the carrier, tracking number assigned. 'In transit' = with the carrier, see tracking link for live updates. 'Delivered' = signed for or left at delivery point. 'Returned to sender' = carrier was unable to deliver after retries; we will email you to arrange a re-send.