PRIVACY POLICY

1. Who controls your data

Peptra Labs is operated by Nexus Research Laboratories EOOD, Bulgaria. We collect information you provide directly to us, including:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with our customer service team
• Research institution or company affiliation

2. How we use information

We use personal information to:

• Process and fulfil orders
• Communicate about orders, claims, account activity and support requests
• Manage payment confirmation, fraud prevention and site security
• Measure website performance through Google Analytics and Contentsquare/Hotjar where consent is required
• Improve site content, checkout flow and customer support
• Comply with legal, tax, accounting and regulatory obligations

3. Service providers

We may share information with service providers that help operate the site and fulfil orders:

• Hosting and ecommerce infrastructure providers
• Payment providers and manual payment review tools
• Shipping and logistics providers
• Google Analytics and Contentsquare/Hotjar for website measurement, heatmaps and session replay where enabled with the required consent

We do not sell personal data. Advertising pixels are not currently used unless they are enabled later with appropriate consent and policy updates.

4. Security and retention

We use practical security and retention controls appropriate to an ecommerce research-supply site:

• Encrypted site traffic where supported
• Limited access to order and customer data
• Secure payment handling through payment providers rather than storage of full card data by Peptra
• Retention only as long as needed for orders, support, legal, accounting, fraud prevention and compliance purposes

5. Your rights

Depending on your jurisdiction, including under GDPR where applicable, you may have the right to:

• Request access to personal data we hold about you
• Request correction or deletion where legally available
• Object to or restrict certain processing
• Withdraw consent for analytics or marketing where processing is based on consent

6. Cookies and analytics

The site uses essential cookies for site operation and may use Google Analytics and Contentsquare/Hotjar to measure traffic, understand UX issues and improve content where consent is required.

• Essential cookies support checkout, sessions, security and preferences
• Google Analytics helps us understand aggregate site usage
• Contentsquare/Hotjar may help us review heatmaps, session replay and interaction patterns where analytics consent is granted
• Analytics cookies and browser storage are used only where consent is required
• Advertising pixels are not currently used
• You can manage cookies through the site consent tool where available and through your browser

7. Contact

For privacy questions or data requests, contact info@peptralabs.com.